1. Scope of Warranty

We offer a limited warranty on all kitchen utensils and products reviewed or recommended on Krivax.xyz. This warranty guarantees that the products will be free from defects in material and workmanship under normal use for a specified period from the date of purchase.

2. Coverage

  • Defects in Material and Workmanship: Our warranty covers defects in material or workmanship that affect the normal use and function of the product. If a product fails due to such defects within the warranty period, it may be repaired, replaced, or refunded at our discretion.
  • Exclusions: This warranty does not cover damage caused by misuse, abuse, accidental damage, improper care, or alterations made to the product. It also does not cover normal wear and tear, including scratches, stains, discoloration, or damage due to improper cleaning methods.

3. Warranty Period

The standard warranty period varies by product and manufacturer but typically lasts between 6 months to 2 years from the date of purchase. You can find specific warranty details for each product in the product description on our website.

4. How to File a Warranty Claim

To initiate a warranty claim, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [admin@krivax.xyz] with the following information:
    • Your order number.
    • A detailed description of the issue.
    • Photos or videos of the defect or damage (if applicable).
  2. Review Process: Our team will review your claim and may ask for additional information or evidence to assess the defect.
  3. Resolution: Once the claim is approved, we will provide a solution based on the nature of the defect, which may include:
    • Repair or replacement of the defective product.
    • A full or partial refund.

5. Product Return & Shipping

  • Returns: Products returned under warranty must be sent to the address provided by our customer service team. Customers are responsible for any return shipping fees unless the defect is found to be the result of a manufacturing error.
  • Shipping Costs: If the defect is covered under warranty, we will cover the shipping costs for sending the replacement item to you. If the warranty claim is not approved, you may be responsible for shipping charges.

6. Limitation of Liability

To the extent permitted by law, Krivax.xyz’s liability under this warranty is limited to the repair or replacement of the product, or a refund, and does not cover any indirect, incidental, or consequential damages arising from the use or inability to use the product.

7. How to Contact Us

If you have any questions about this warranty policy or need to file a claim, please contact our customer support team: